cC
cmkhumalo C
1 reviews | Active since Dec 2016
15 Jan 2019, 06:42
Second bad review for Scorpion, still no change
I seriously don't know why don't cancel my membership with this company.
There don't see to have a sense of urgency with anything.
I lodged a complaint last year December and I was advised that someone will contact me shortly, which they did.... However I was later informed that my matter has been handed over to a different department, to date I have not received anything news from regarding my case.
I sincerely hope that you guys pull up your socks sooner rather than later.
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Scorpion Legal Protection's replyOfficial
21 Jan 2019, 13:45Dear Cindy,
Thank you for bringing your complaint to our attention.
We apologise for any inconvenience and unhappiness that you've had with our service thus far and would like to address this.
We apologise for any inconvenience and unhappiness that you've had with our service thus far and would like to address this.
We confirm that we have attempted several times to reach you on your phone without success as the phone rang without being answered, except for when you advised that you were in hospital and should call you back. We need to discuss your complaint with you and shall be pleased if you could contact Ms Stephanie Nagoor back on ***.
Your assistance will be highly appreciated.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Executive Officer: Legal and Customer Care
Scorpion Legal Protection's reply21 Jan 2019, 13:45
Official
Dear Cindy,
Thank you for bringing your complaint to our attention.
We apologise for any inconvenience and unhappiness that you've had with our service thus far and would like to address this.
We apologise for any inconvenience and unhappiness that you've had with our service thus far and would like to address this.
We confirm that we have attempted several times to reach you on your phone without success as the phone rang without being answered, except for when you advised that you were in hospital and should call you back. We need to discuss your complaint with you and shall be pleased if you could contact Ms Stephanie Nagoor back on ***.
Your assistance will be highly appreciated.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Executive Officer: Legal and Customer Care