1 reviews | Active since Mar 2017
Scorpion "*******" Legal Protection
<p>On the 15 March 2017 I went to Scorpion Legal Protection, Durban branch, and consulted with Lorraine Naicker. I required assistance with a Divorce (Unopposed). <br />The Legal Advisor (Lorraine Naicker), advised me that the that the matter would be covered under an Extended Services benefit, which is offered to their policy holders <br />that qualify for same. I was further advised that I do qualify due to the following reasons:</p> <p>1. I needed to have a policy that covers civil matter - I have policy A. <br />2. My payments needed to be in order - My payments are up to date. <br />3. Matter needs to be within cover - I am a member since 2013.</p> <p>Today, I received a call from Lorraine Naicker, stating that the General Manager has sent out a communication stating that they will no longer assist their policy holders <br />in certain matters under their Extended Services benefit. My matter being one of it.</p> <p>Now tell me where is the fairness in this??? Is this a company that lacks poor Management s****s??? Management is not even keeping up to the companies values. </p>
Dear Ashley,
Thank you for bringing this complaint to our attention.
We confirm that Ms Serina Ramsamy and Stephanie Nagoor of our offices have contacted you regarding this complaint and that same has been discussed with you in full detail. Once again we wish to apologise to you for the misunderstanding regarding this matter.
We confirm having advised your matter has been assessed for cover under Extended Services and that same is being referred to an attorney for further attention and assistance. You will be advised of the details of the appointed attorney in due course.
Should you wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Stephanie Nagoor on ***, alternatively, Serina Ramsamy on the same number or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Ashley,
Thank you for bringing this complaint to our attention.
We confirm that Ms Serina Ramsamy and Stephanie Nagoor of our offices have contacted you regarding this complaint and that same has been discussed with you in full detail. Once again we wish to apologise to you for the misunderstanding regarding this matter.
We confirm having advised your matter has been assessed for cover under Extended Services and that same is being referred to an attorney for further attention and assistance. You will be advised of the details of the appointed attorney in due course.
Should you wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Stephanie Nagoor on ***, alternatively, Serina Ramsamy on the same number or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
So....
After posting my complaint up on hellopeter, I received a call from the regional manager as well as the Scorpion Legal Durban branch manager informing me that my matter has been reevaluated and do qualify for their assistance and services.
I appreciate the call from both the managers but, next time I think it should be customer service as we shouldn't have to resort to public complaints to get what we rightfully deserve.
So....
After posting my complaint up on hellopeter, I received a call from the regional manager as well as the Scorpion Legal Durban branch manager informing me that my matter has been reevaluated and do qualify for their assistance and services.
I appreciate the call from both the managers but, next time I think it should be customer service as we shouldn't have to resort to public complaints to get what we rightfully deserve.