1 reviews | Active since Apr 2016
SCORPION PROVED TO BE UNHELPFUL, AND ***********
<p>This is my second HelloPeter review against Scorpion Legal within a period of 8 months. I truly thought I had them mistaken for being a useless organization or rather in their legal expertise - but as I write today, Scorpion is lazy, unhelpful, and are of no good. WARNING - Please don't subscribe to them!</p> <p> </p> <p>The SIMPLE matter I raised with Scorpion Legal last year March 2016 (RE UIF claims for my deceased husband who passed on 2014), is still outstanding and the worst is - they even go 3 - 4 months without contacting me for at least an update of progress or whatsoever regarding my outstanding case. </p> <p> </p> <p>I have now given up. Lost confidence. and absolutely <span style="text-decoration: underline;">disgusted</span> by the way Scorpion Legal failed to help me for full 14 months. I have made up my mind to cancel my premiums towards Scorpion Legal, and No one must call me to talk about my cancellation - Please don't!</p> <p> </p> <p>God has sent me a Samaritan, from Braamfontein Dept. of Labour - Zweli Zulu - to help me with the case and it's funny how I even involved Scorpion Legal with false hope.</p> <p> </p> <p>Names: Sarah Maimane</p>
Dear Sarah,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Johannesburg branch has contacted you regarding this complaint and has discussed this with you in full detail.
As discussed we wish to confirm the following advices:
- That our records indicate that you reported this matter to us in June 2016, 27 months after your husband’s passing,
- That in terms of the Unemployment Insurance Act applicable at the time you were already out of time to apply for UIF as you were required to apply within 6 months of the passing of the contributor (your late husband),
- You had already approached the Department of Labour and was advised of this fact and that you needed to file an appeal,
- You approached us for assistance in filing an appeal with the UIF, which assistance Scorpion provided hence Mr Zweli Zulu, a Labour Inspector, was assigned by the Department of Labour to investigate your claim,
- You were advised by our office that the Labour Inspector, Mr Zulu, will communicate with you directly regarding this matter, which you confirm he is doing, and that you should contact our offices should you require further assistance on the matter.
We confirm having advised you that we may not have concurrent investigations on the matter since the UIF are investigating and will intervene only should such need arise. We trust this helps resolve your complaint.
Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Mr Darius Molobi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Sarah,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Johannesburg branch has contacted you regarding this complaint and has discussed this with you in full detail.
As discussed we wish to confirm the following advices:
- That our records indicate that you reported this matter to us in June 2016, 27 months after your husband’s passing,
- That in terms of the Unemployment Insurance Act applicable at the time you were already out of time to apply for UIF as you were required to apply within 6 months of the passing of the contributor (your late husband),
- You had already approached the Department of Labour and was advised of this fact and that you needed to file an appeal,
- You approached us for assistance in filing an appeal with the UIF, which assistance Scorpion provided hence Mr Zweli Zulu, a Labour Inspector, was assigned by the Department of Labour to investigate your claim,
- You were advised by our office that the Labour Inspector, Mr Zulu, will communicate with you directly regarding this matter, which you confirm he is doing, and that you should contact our offices should you require further assistance on the matter.
We confirm having advised you that we may not have concurrent investigations on the matter since the UIF are investigating and will intervene only should such need arise. We trust this helps resolve your complaint.
Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Mr Darius Molobi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care