1 reviews | Active since Jun 2018
Scorpion not so protecting
As i commended you on getting me out of jail swiftly
however I'm currently disappointed by your current pace of trying to establishing the status of my employment
I've called your office ********** numerous times and I kept on being transferred to extension after extension
Until I found Nthabiseng Mmethi who informed me my case is with Mcdeline Naidoo she transferred me to her the phone just rings endlessly
May I also bring it to your attention that it's expensive to call you guys and more expensive to continue holding on
My calls are no longer going through I don't want to speculate they were blocked but that could be a possibility
Why is it that as service providers things always have to get bad before you render a service we pay for?
How difficult can it be to just pick up a phone and call my company and ask about my current status of my employment ?
Today it's the last day of the month they didn't even pay my salary do you know what that means, it means my debit orders will bounce including my debit order with you guys no money to buy food I even had to pawn my smartphone in order to get me by
You really need to do some introspection either your methods of trying to solve problems are inefficient or your staff lacks moral
I would appreciate appropriate feedback
But I'm extremely disappointed
Already existing customers, Would be potential scorpion legal or other of their products I'm not saying boycott the company yet but be warned
We acknowledge receipt of your complaint on this platform for which we thank you and are grateful to hear that we have assisted you well with your ******** case.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in responding to your calls herein and have taken necessary steps to ensure this is corrected.
We confirm having advised you that your labour matter is receiving our undivided attention and that you have been provided with feedback regarding our Legal Advisor’s discussion with your employer. As discussed, you will notify our legal advisor as soon as you have received your notice from your employer so that we may advise you accordingly.
We trust this is in order and will let us know, through Ms Nagoor, should you require further assistance or clarity on this or any other matter. Ms Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
We acknowledge receipt of your complaint on this platform for which we thank you and are grateful to hear that we have assisted you well with your ******** case.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in responding to your calls herein and have taken necessary steps to ensure this is corrected.
We confirm having advised you that your labour matter is receiving our undivided attention and that you have been provided with feedback regarding our Legal Advisor’s discussion with your employer. As discussed, you will notify our legal advisor as soon as you have received your notice from your employer so that we may advise you accordingly.
We trust this is in order and will let us know, through Ms Nagoor, should you require further assistance or clarity on this or any other matter. Ms Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care