MD
Mkhuseli D
1 reviews | Active since May 2016
17 Dec 2019, 10:43
Scorpion Legal reputation under serious scrutiny!
Another bad experience with Scorpio legal "again". I submitted my case on the 21st of November and on the 22nd I received a call from scorpion legal representative asking for documents which I submitted minutes after that call. It's almost a month now with no action and its a dissappointment for me and this experience repeating itself tends to develop doubt the integrity of the company.
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Replies (2)
Scorpion Legal Protection's replyOfficial
20 Dec 2019, 08:22Dear Mkhuseli,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr.Ralph Mkhari, Branch Manager responsible for our Durban Legal Contact Center,has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
We trust this is in order and will let us know should you require further assistance or clarity through
Ralph Mkhari on *** and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thanks and Regards,
Faith Mpungose
Customer Care Manager.
Faith Mpungose
Customer Care Manager.
Scorpion Legal Protection's reply20 Dec 2019, 08:22
Official
Dear Mkhuseli,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr.Ralph Mkhari, Branch Manager responsible for our Durban Legal Contact Center,has contacted you regarding this complaint and that he has discussed it with you in full detail.
Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
We trust this is in order and will let us know should you require further assistance or clarity through
Ralph Mkhari on *** and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Thanks and Regards,
Faith Mpungose
Customer Care Manager.
Faith Mpungose
Customer Care Manager.
MD
Mkhuseli D's updateReviewer Update
09 Jan 2020, 06:16Matter resolved amicably,thanks to R. Mkhari
MD
Mkhuseli D's update09 Jan 2020, 06:16
Reviewer Update
Matter resolved amicably,thanks to R. Mkhari