JD
Jabulani D
1 reviews | Active since Jun 2019
17 Jun 2019, 07:58
Scorpion legal protection failing to provide attorney to claim from the third party from car accident
On 19 January 2019, my car was not insured and was hit by another car, that driver refused to pay for damages, I immediately reported to Scorpion legal protection(member no: ********** ) the same day to claim from the third party. I keep on sending email, they ignore, I visit their brand in Durban they make empty promises. I had a conversation over the phone with one of their consultant during March 2019 promising an attorney... mentioning that they're busy & I'm not the only client . It's 17 June 2019 now, no progress on the matter, my car is still damaged
I'm sick of scorpion legal protection now! Kindly assist.
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Scorpion Legal Protection's replyOfficial
24 Jun 2019, 18:57Dear Jabulani,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Motor Vehicle Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department is giving your matter undivided attention and that you have so far been provided with progress report. You will be advised of further developments in due course.
We trust this is in order and will let us know, through Ms Nagoor, should you require further assistance or clarity on this or any other matter. Ms Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply24 Jun 2019, 18:57
Official
Dear Jabulani,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, Regional Manager responsible for our Motor Vehicle Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department is giving your matter undivided attention and that you have so far been provided with progress report. You will be advised of further developments in due course.
We trust this is in order and will let us know, through Ms Nagoor, should you require further assistance or clarity on this or any other matter. Ms Nagoor can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care