Scorpion Legal Pretoria is a waste of my money

Very poor sevice. I lodged a case in 2016 and there was a considerable settlement. The appointed attorney lost the file amd the case was dragged out for more than 3 years. I lodged a case this year, all the information was submitted. I called 2 weeks later to find out that the case was not even allocated. I called and informed that the other party could not be found at the addresses I had given but they would proceed to issuing a letter of demand. Hos is thia supposed to work if there is no receiving party