Scorpion Legal poor client action

I am a member of Scorpion legal on the premium package with high fees and a member 4 over 10 years. I have I claims handler by the name of Tamera Manuel who is ***********. I requested that this handler be changed in order for my 2 year matter to move forward. FW: SL -***. My sting with scorpion has weakened and I feel I am being kicked.