TP
Tebogo P
1 reviews | Active since Aug 2019
10 Aug 2019, 12:01
Scorpion Legal not helping
I have been Scorpion member for 6 months recently i found out that i'm listed by two companies on ITC for same debt and they promised to resolve the matter since i signed the power of attorney documents and they vanished just like that never contacted me again thou i tried contacting the several times with no luck, imagine paying the platinum cover hoping for better service when you need one. this people are just debting our accounts thats all they care about. luckly i managed to reverse 3 months debit orders thanks to FNB
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Scorpion Legal Protection's replyOfficial
10 Aug 2019, 12:25Dear Tebogo,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service you have received thus far from our Durban Contact Centre.
We do confirm that on the 16th July 2019 you reported an ITC case to our Durban Contact Centre and that we are investigating your concerns. Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre will investigate and furnish you with feedback. She will be in touch with you in the next forty eight working hours.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor at *** or our Customer Care Department at *** where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service you have received thus far from our Durban Contact Centre.
We do confirm that on the 16th July 2019 you reported an ITC case to our Durban Contact Centre and that we are investigating your concerns. Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre will investigate and furnish you with feedback. She will be in touch with you in the next forty eight working hours.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor at *** or our Customer Care Department at *** where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Scorpion Legal Protection's reply10 Aug 2019, 12:25
Official
Dear Tebogo,
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service you have received thus far from our Durban Contact Centre.
We do confirm that on the 16th July 2019 you reported an ITC case to our Durban Contact Centre and that we are investigating your concerns. Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre will investigate and furnish you with feedback. She will be in touch with you in the next forty eight working hours.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor at *** or our Customer Care Department at *** where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.
Thank you for bringing this concern to our attention.
We are sorry to hear that you are unhappy with the service you have received thus far from our Durban Contact Centre.
We do confirm that on the 16th July 2019 you reported an ITC case to our Durban Contact Centre and that we are investigating your concerns. Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre will investigate and furnish you with feedback. She will be in touch with you in the next forty eight working hours.
Should you however have further queries regarding this or any other matter, kindly feel free to notify us by contacting Ms Stephanie Nagoor at *** or our Customer Care Department at *** where our staff will gladly assist you.
We trust you'll find this in order.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care.