Scorpion Legal is *********** & has *****, ***ardice & useless legal representatives who should be fired...

All I wanted was my money (R3999.00) back from a bed shop (Mattress & Couch Factory outlet - Centurion) that sold me a defected bed-set (Orthopedic Supreme) that was giving me horrible pain all over my body (spinal cord, shoulder, neck & waist) which is now taking forever. Iam very disappointed with the service I got from Scorpion legal representative Musa. After Musa took over a month to get back to me (which was supposed to be within 14 days) & only when I complained she kept asking for proof of payment document which I kept emailing to her more than five (5) times to all given emails, but she kept neglecting her duties & following due diligence which was to check her emails and if she doesn’t know how to ask her colleagues if they received the proof of payment & call me to confirm. When I complained she **** stating that she called me and I have never received any call or missed any from Scorpion (her), & when I confirmed this, she changed the date she claimed she called & still there is no evidence of her calling me on that day either. As if that was worse, she sent a no-reply email (No contact details, her name was not even there only mine) to the shop which Iam sure the shop ignored with useless & false content which had no authority and Iam sure didn't scare the shop manager or owner and she didn’t even call the shop to make them aware. On my email to Scorpion, I stated the fact that the shop doesn’t answer my emails (which I attached), but they only respond to calls, WhatsApp & Instagram DMs which I also attached to Scorpion emails, but clearly, she didn’t read that. When I complained she emailed the same useless (no clear authority) & false (she said I called the shop a day after purchasing it (05-02-2022) to request another bed, but I wrote that It took two weeks of pain before I could complaint to the shop, thinking I was adjusting to it) content but with a reply to email. She claims she spoke to the manager (Miss Alethea) who apparently said will refer the matter to shop owner of which I am still waiting to hear the outcome of it (Still…waiting…). Musa then called me to advise me after two months of waiting legal advice I am paying for every month, to refer the matter to Ombudsman. This makes me angry and wonder why she didn’t advise me to do that from the start since she knew the type of case she was dealing with, and this clearly shows that she doesn't know what she is doing, totally. She waisted my time and If I dont get my money back I will cancel my membership with Scorpion as I dont see how they can help me when all I needed to do was refer the matter to Ombudsman, and they couldn't even advise me on time to do just that. I can't even sell the bed as I can cause disability to someone else the guilt of which i can't leave with since I am still recovering from only two weeks of sleeping on the so called Orthopedic Supreme bed-set. What confuses me worse with Scorpion Legal services is that I had the same case few months back from a shop that didn’t give me the type of bed I asked and paid for, and another legal representative called the shop and demanded that they should refund my money and the same week the shop called me and promised to refund me before the end of the week which they did. Then why the same internally solved case is failing & is now being referred to Ombudsman when it’s handled by obviously an *********** person (Musa). I haven’t heard from Musa for over two weeks now and whenever I call, the phone rings forever and her colleagues keep protecting her of which I assume they share similar attributes. She doesn’t even call me back to find out about the progress since I had already logged the case with Ombudsman (Goods & Services), which proves my point that as Scorpion Legal representative she is showing no care on my situation & she is totally ***********. I have complained about her previously and she is being referred to me again and she is still failing, and I don’t want her handling my case period.

For me to continue with Scorpion Legal will be if this case is handled by previous representative or a reliable person who is not a ***ard & deeply cares about my situation. I have already taken the case to Ombudsman and still waiting on then which was 14 days waiting period and should be getting back to me that is if they are competent, and I will need a legal support should they not succeed in demanding my refund. If I don’t get the satisfactory response from Legal Scorpion about all matter I raised here before the end of this week I will have no choice but terminate my membership as I will be paying for nothing. I was hoping to buy a new bed from a quality guaranteeing well known store this time and all that plan is being delayed by Scorpion Legal who are supposed to represent me and make sure I am not being taken advantage of, but it appears they are the one I need saving from as I am paying them every month but not getting a satisfactory assistance from them. Now I am sleeping on the old guest bed, and the new bed-set is just a decoration in my main bedroom which it was not intended for.