Scorpion Legal Disappointing Service

I am extremely dissatisfied with the way Scorpion has handled my younger brother’s case. Despite submitting all the required documentation to prove that he was indeed in school, we are now being told that the case is being dropped without even the decency of informing us directly beforehand. We made the assigned person aware that my brother is scheduled to appear on the 3rd of December, yet she showed no concern and simply told us there was nothing she could do and that we should wait for a response. To date, we have still not received any feedback regarding the documentation sent in September, nor acknowledgment of the email trail proving his school enrollment. Instead, we are now being contacted again to provide the very same information that your team already has in its possession.

It is extremely frustrating that because you have an older letter from last year, this continues to be treated as an issue, even though updated documentation was already submitted. We are now being asked to send yet another letter and repeat the process, which makes it feel as though Scorpion is deliberately avoiding responsibility prioritizing cost-saving over defending its clients. This is not just paperwork to us; it is our family’s life at stake. Yet Scorpion continues to allocate cases to individuals who show no urgency, no compassion, and no commitment to protecting their clients. Meanwhile, we continue to pay monthly premiums only to be treated as though we are the problem.

The lack of professionalism, transparency, and accountability in this case is unacceptable. It feels as though Scorpion is more invested in finding ways to sidestep payment and avoid standing up for their clients than in delivering the service we have been promised and are faithfully paying for.