Scorpion legal cancelation impossible

Hi, I have been trying to close my policy with Scorpion legal protection for over 2 weeks now and not even a response. I tried to call but they won't transfer me to the cancelation/retention department because they say that they will call me back. I finally got a number to call from someone and they transferred me, but I got cut off 3 times and I finally got to hold onto a call for 25 min with no answer. I sent emails to any scorpion email address I could find out of desperation and still no response. I tried the WhatsApp line and still no response. I am wondering if anyone is trying to get out of this policy will ever be able to do so easily. Can someone help me please....