Scorpion Legal Bad Customer Service (Reported case pending 16 months closed but not resolved)

I reported a case of theft with Scorpion Legal last year February (2017) and my case was never resolved but the file is closed. The case was handled by an *********** Claims agent by the name of Korisha Maraj ********** who never communicates and has to be reported to her even more *********** manager by the name of Richelle Ramlucken ********** I spent over a year complaining to the 2 claims agent, and when I complained about them they would not refer me to their managers and they would not give me details for the complaints department, instead they will act as if they going to help, and the cycle of bad service starts all over again, up to date. I still have all my email communication with both these agents. I was then assigned some back door lawyer who was also ***********, my first encounter with the attorneys, they had forgotten about our appointment, and they were also drinking alcohol prior to the meeting, a bottle of opened whiskey was on the desk, and the lawyer was reeking of alcohol, I then requested for the attorneys to be changed after months of no results from them and no communication with Richelle and Korisha, I had to request for updates from the claims agents on a monthly bases, I still have all the communication. A new attorney was assigned to me, only to find out that the first assigned attorney did absolutely nothing in regards to my case in the year that the case was reported to them. I have cancelled my policy due to this bad service from Scorpion and money was debited from my account on the 1st of June 2018. RIchelle and Korisha then decided to close my case which was reported over a year ago without the case being resolved, as far as I'm aware, a case reported prior to cancellation has to be resolved even after the policy is cancelled. It seems as if I have been paying Scorpion for nothing as my reported case has been closed without getting resolved, and the Scorpion staff portray "I don't care attitude" towards their clients, and they do not offer any communication what so ever till you start complaining. I have sent an email requesting for the managers details to complain about all the events I have been having with the 2 agents and I have had nothing.