1 reviews | Active since Sept 2016
Scorpion is for minor issues
<p>My brother and I are looking to amend details in our parent's title deed as they are no more(deceased), and due to hints that the house may have been sold ********ly by the housing agents.</p> <p>We took off to the THUSO HOUSE in JHB ,and we were supposed to obtain a letter of authority to change the house title deed to our names as our parents since passed on in 2002. The consultant there couldn't assist us because of the value of the house, said it required an attorney as they can only assist with a bit lesser amount than that of our parents house. They can only give a letter of authority for estates of the value of R250 000 and less.</p> <p>I didn't worry too much about the issue of the attorney because I knew I had Scorpion...but when I called them, the consultant seemed very much enthusiastic to tell me why the people I really thought had my back couldn't assist me, the first reason obviously being very same issue of value, they can only assist if the value of the house is R250 000 and less- 'where must I go now?"</p> <p>So now this means that all the premiums I have been paying for my legal problems has actually gone to waste. One can only rely on Scorpion for minor issues like assault, usb and television issues but not life changing issues like loosing a house. I am really frustrated because this means I still have to go get an attorney to save my parents house when I really thought I was covered </p>
Hello Manqoba,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, our Regional Manager responsible for our Legal Contact Centre in Germiston, has contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again apologise to you for the inconvenience caused as a result of the misunderstanding herein and are taking necessary steps to avoid recurrence.
We confirm that your query regarding deceased estate is being attended to by our Mr Molobi and his team and that you have been advised of the documents you need to submit to him to enable us to assess your matter and provide you with the necessary legal advice / assistance.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal & Customer Care
Hello Manqoba,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, our Regional Manager responsible for our Legal Contact Centre in Germiston, has contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again apologise to you for the inconvenience caused as a result of the misunderstanding herein and are taking necessary steps to avoid recurrence.
We confirm that your query regarding deceased estate is being attended to by our Mr Molobi and his team and that you have been advised of the documents you need to submit to him to enable us to assess your matter and provide you with the necessary legal advice / assistance.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM – Legal & Customer Care
