SS
Sammyfish S
1 reviews | Active since Nov 2013
20 Jun 2019, 14:58
Scorpion horribly neglecting me.
I have been a Scorpion customer for years. I have asked for help from Scorpion & they promise to give feedback within 14 days. Unfortunately, no one contacted or assisted me so that the culprit can pay for damaging my asset. Currently, I’m stranded & I would like support from Scorpion in this stressful state. My situation is horrible as my helper the sting from Scorpion is neglecting me. Please assists.
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Scorpion Legal Protection's replyOfficial
24 Jun 2019, 18:49Dear Samkelo,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in our feedback to you regarding your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department is giving your matter undivided attention and that you have so far been provided with progress report. You will be advised of further developments in due course.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply24 Jun 2019, 18:49
Official
Dear Samkelo,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in our feedback to you regarding your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department is giving your matter undivided attention and that you have so far been provided with progress report. You will be advised of further developments in due course.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care