1 reviews | Active since Aug 2011
SCORPION FAILS TO DEFEND
On 21-08-2015, I went to Scorpion Legal Protection to report a case against my employer and seek legal assistance as I tried to sort out the problem by myself however there was no resolution. Upon arrival I was notified that I would not be able to speak to a legal consultant as there was only one in office and he was busy. The receptionist asked if she could consult with me and take my information with instructions to provide to the legal consultant so that he could assist me with my case when available. I then provided a copy of all documentation required and wrote a detail list of what action needs to be taken. I contacted the receptionist on the 24-08-2015 to inquire it my documentation had been forwarded to the lawyer. She stated that she had forwarded my documentation and I would be contacted by the lawyer for consultation. I have made numerous calls to Scorpion Springs and have not gotten a call back as yet. I also requested to speak to the lawyer via the phone however I was notified that he was consulting with another client. I have been subscribed to Scorpion since the year 2012 and this is the first time that I have requested for a lawyer to work on my case.
We take note of your frustration and we apologise for the miscommunication. We have been unable to contact you to discuss your matter.
1. On the 25th of August we e-mailed you a special power of attorney for signature before we can make pension/provident fund enquiries on your behalf.
2. We followed this up on the 26th with a phone call but your phone was off. There is no facility to leave a message.
3. Upon receiving your complaint today two of our staff attempted to call you again, but your phone was off on both occasions.
4. At 14h45 the Head of our Legal department - Mr Mohamed Degam - called again and there was no answer on your phone.
Please call us urgently and provide us with the signed power of attorney. You can call either: Thabisa at our Springs branch ***. Thabisa might be busy assisting another client when you call. You can also call Louis Mehlomekulu (our regional manager) at *** or you can call Franci at ***.
Thank you
Rob Smith
We take note of your frustration and we apologise for the miscommunication. We have been unable to contact you to discuss your matter.
1. On the 25th of August we e-mailed you a special power of attorney for signature before we can make pension/provident fund enquiries on your behalf.
2. We followed this up on the 26th with a phone call but your phone was off. There is no facility to leave a message.
3. Upon receiving your complaint today two of our staff attempted to call you again, but your phone was off on both occasions.
4. At 14h45 the Head of our Legal department - Mr Mohamed Degam - called again and there was no answer on your phone.
Please call us urgently and provide us with the signed power of attorney. You can call either: Thabisa at our Springs branch ***. Thabisa might be busy assisting another client when you call. You can also call Louis Mehlomekulu (our regional manager) at *** or you can call Franci at ***.
Thank you
Rob Smith