aW
anthony W

1 reviews | Active since May 2020

26 May 2020, 14:20

Scorpion doesnt care

<div>Scorpion legal, what an expierience for over a year ive been going to court and back from pretoria to rustenburg.getting default judgments.due to the fact that the first lawyers filled in the wrong email adress for my previous employer. It was then refered for the second time back to arbitration. Went back again got default judgment again due to the fact that my boss did not come again ,the ccma agian sent award of default judgment to the wrong address i ask my self why my lawyers in rustenburg didnt check and make sure before the time that the documentation went to my ex bosses right adress beacause . Twice is just negligent. Now Miss Moody. the regional manager says its the ccma fault again. It really feels as if scorpion legal does not care about their clients as long as you pay your debit order they pretend to care but they are bark and no bite. There was two cases that Lwyers should have handled another case as well they sent him an email to complete it. To date i have not even received the return notice of the second referral back to arbetration. I have five defendants that I'm now unable to take care as Scorpion has failed me twice. Please advice me if you have some insight in this matter as im unable to feed my children any longer and have to return is it going to go the same way.</div>

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Replies (3)
Scorpion Legal Protection
Scorpion Legal Protection's reply26 May 2020, 14:43
Official
Dear Anthony 
  
We acknowledge receipt of your review registered on this platform for which we thank you.
  
We take our customers' concerns very seriously and have thus escalated same to the responsible Regional Manager, who should make contact with you within the next 24 hours.
  
We trust you'll find this in order and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.

  
Thank you kindly,

Nthabiseng Phetla 

Customer Care officer 
aW
anthony W's update28 May 2020, 03:37
Reviewer Update
Thank you for recieving my complaint now anouther lawyer has been chosen same reganal manager that argued that the ccma was to blame called and admitted that it was the first lawyers that filled the 7 11 email adress for my boss in wrong .and now i must go and defend an arbatration case again at my cost for the 3rd time due to the negligance of the law firm that scorpion assighned to me.go figure

Scorpion Legal Protection
Scorpion Legal Protection's reply28 May 2020, 09:38
Official
Good day Mr. Anthony

We take all our customers' interactions very seriously and have thus escalated same to Ms. Thava Naidoo  who should make contact with you within the next 24 hours to assist you further.

Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact Ms. Thava Naidoo on ***or our Customer Care Department on ***who will gladly assist you.


 Kind regards, 

Faith Mpungose, 

Customer Care Manager.