1 reviews | Active since Jul 2016
Scorpion could not assist in appointing an attorney for me
I am a valued member for Scorpion legal, with them for more than 2 years and pay them every month. They are very proficient when you request them to send a lawyers letter on your behalf.
Now that need a lawyer, Scorpion cant assist me. I have requested for an attorney with a protection order case. Scorpion asked me to send them documents, which i did. After a month of my request, Scorpion contacted me to let me know that they are not able to assist me with this case. Their reason is that they don't have any lawyer situated in my area. I have joined Scorpion for legal protection and now they cannot render the service that i am paying for each and every month.
I am very unhappy with this.
Dear Elaine,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise for the misunderstanding and delays regarding your matter ad have taken steps to correct.
We confirm having advised you that your matter has been referred to Halday Attorneys in Cape Town for further attention and your legal representation during your court appearance. We have provided you with their contact details so that you may make an appointment to consult with them.
Should you require clarity or further information regarding this matter, kindly do not hesitate to contact Mr Molobi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Elaine,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise for the misunderstanding and delays regarding your matter ad have taken steps to correct.
We confirm having advised you that your matter has been referred to Halday Attorneys in Cape Town for further attention and your legal representation during your court appearance. We have provided you with their contact details so that you may make an appointment to consult with them.
Should you require clarity or further information regarding this matter, kindly do not hesitate to contact Mr Molobi on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya, GM – Legal and Customer Care