eM
emmanuel M

1 reviews | Active since Apr 2012

11 Feb 2020, 10:04

Scorpion cant represent me because there are no Attorney assigned to my area

I have been a member of Scorpion since 2018 June, i have never had a case that require representation, but now i called scorpion telling them that i need representation because i am going to court, they requested me to send the ID copy and the Subpoena which i did, after few days they came back to tell me that i must find an attorney and pay them to represent me simply because Scorpion does have attorney at the area that i am going. how can they expect me to pay for an attorney when i have been paying them for too long? were they were not supposed to send someone there to represent me ?this is really disappointing and i am going to cancel my subscription with them with immediate effect and also my wife's and will never advise anyone to subscribe with Scorpion, Its useless they just want your money.

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply14 Feb 2020, 11:34
Official
Dear Emmanuel,
 
Thank you for bringing this complaint to our attention.
 
We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Durban Legal Back Room, has contacted you regarding this complaint and that she has discussed your matter with you in full detail.
 
We wish to once again apologize to you for the delayed response and lack of feedback on your matter by our Legal Consultant. We have addressed this with the consultant concerned to ensure that it does not happen again or to any of our customers. 
 
We confirm that your matter is receiving our utmost attention and further feedback will be provided in due course.
 
Should you wish to clarify anything regarding this we kindly advise you to contact Stephanie on *** or our Customer Care Department on ***where our staff will gladly assist you.

 
Kind and Regards,

Faith Mpungose

Customer Care Manager