Scorpion, are you playing games?

I wrote to Scorpion to cancel my policy. I gave them my ID number because I could not find the account number. They responded and told me they are not able to locate my information using my ID number. They told me I should send them a whatsapp message and provide my policy number. That is a first for me. All companies easily find client information using ID numbers. So, Scorpion, stop playing games and cancel that policy. My ID number opens all the information you have regarding my policy.