1 reviews | Active since Aug 2014
Scorpion are real cheats...******.
I have been a Scorpion member for 5+ years, I recently had a case that I registered with them for my Audi A3...they couldn't assist, the assistance they were offering didn't meet my expectations. The calls I made from my personal cellphone spending more than an hour in one call being thrown from piller to post. I then decided to stop paying my premiums with the hope that they will call me to investigate why would after so many years just drop...but instead they cancelled my policy without even a notification via email for they failed to call. Scorpion are real cheats. The case dates back to November 2019 and we are now heading to another November. I regret the day I joined this company...****** will be the best suitable word for them.
I still have got a pending case with one of their lawyers- a labour related matter that they advised I consult telephonically, misleading me for the lawyer told me I needed to sign some paperwork of which Scorpion said it was OK to consult telephonically. Sometime in December, I received a call from one of therj representatives asking me to take an affidavit to their nearest office which was Kokstad, on arrival there the lady who assisted me said she wasn't even employed by Scorpion to assist their clients and that she was doing them a favour...while we were talking she asked me which option was more affordable driving to Kokstad for an affidavit to be emailed to them or to email the affidavit at one of the internet cafes. I was so very disappointed to learn that I only drove 380 kilometers just to have my docs emailed. That instruction was from the Durban branch. I need answers. I still need some legal advise from them...but how can I access that? Scorpion you are ripping us ungodly of our hard earned cash. I want to warn everybody out there to leave Scorpion, those who are currently members and those who wish to join these ****** must just look for a reputable company to represent them. I regret ever taking out your policy.
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada the Regional Manager responsible for our Legal call center and Ms. Maleshnee Pillay the Regional manager responsible for our Kokstad express branch ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada the Regional Manager responsible for our Legal call center and Ms. Maleshnee Pillay the Regional manager responsible for our Kokstad express branch ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
