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jimmymkhumalo J
1 reviews | Active since May 2016
13 Sept 2019, 15:31
Rude rude Manager and Attitude is boring.
My case is with Scorpion and the process is too low. I am paying the rent of R6.300 per month and I bought a property in Soshañguve cash R220.000. Now scorpion can't provide me that service only the stories. The man they call him a manager is very very rude to me. He can't even give me a chance to listen to me. Whoever can help me in Scorpion must assist. That attitude for Rammis or who you can call him is so rude like I am asking him a favour. I am a pensioner I am getting short of money for the rent. Where am I going to stay with my kids and my wife. Every thing I do with scorpion is being rejected. What to do now. This man is in Durban is disgusting. Eviction case Case tracker 814756
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Scorpion Legal Protection's replyOfficial
18 Sept 2019, 21:02Dear Jimmy,
We acknowledge receipt of your complaint on this platform for which we thank you.
We sorry to hear that you are unhappy in the manner your eviction matter has been going in court as well as the manner in which our staff addressed you. We apologize for this behaviour by our staff and have taken steps necessary to ensure that this does not happen again.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed it with you in full detail including the steps to be taken by your attorney herein.
We confirm having advised you that we have authorized for your attorney to take this to the High Court at the earliest time it can be heard and that processes are already unfolding in that regard.
In light of the above we trust we have addressed this complaint to your satisfaction and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply18 Sept 2019, 21:02
Official
Dear Jimmy,
We acknowledge receipt of your complaint on this platform for which we thank you.
We sorry to hear that you are unhappy in the manner your eviction matter has been going in court as well as the manner in which our staff addressed you. We apologize for this behaviour by our staff and have taken steps necessary to ensure that this does not happen again.
We confirm that Ms. Liz Nair, Regional Manager responsible for our Civil Claims Department, has contacted you regarding this complaint and that she has discussed it with you in full detail including the steps to be taken by your attorney herein.
We confirm having advised you that we have authorized for your attorney to take this to the High Court at the earliest time it can be heard and that processes are already unfolding in that regard.
In light of the above we trust we have addressed this complaint to your satisfaction and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care