1 reviews | Active since Jun 2015
Rude
Rude I asked on your live chat for your digital consultant more then ones to get the admin call center to call me because I need help with something and he just reads but don't reply and I never got a call from admin call center unacceptable and rude I'm a customer and this is how I get treated
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Ms Annelize van Wyk of our Admin Call Centre contacted you this morning and that she has discussed your complaint with you in full detail.
We confirm also that our Call Centre agents had already contacted you on the 01st March 2018 to address your query raised through our Live Chat feature. Once again, we wish to thank you for communicating your query with and trust that same has been resolved to your satisfaction.
Should you however have further queries regarding this matter or any other matter, kindly contact our Admin Call Centre, Legal Contact Centre or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Ms Annelize van Wyk of our Admin Call Centre contacted you this morning and that she has discussed your complaint with you in full detail.
We confirm also that our Call Centre agents had already contacted you on the 01st March 2018 to address your query raised through our Live Chat feature. Once again, we wish to thank you for communicating your query with and trust that same has been resolved to your satisfaction.
Should you however have further queries regarding this matter or any other matter, kindly contact our Admin Call Centre, Legal Contact Centre or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care