Respnose
I have problem with the response time, seems there is just no urgency to resolve urgent matters. Scorpion Case: 848305. I have incured R10 200 cost for Car Rental and Excess, the other parties insurrance is not paying him out. Where does this leave me? My concern is how will I get my money back for all these cost. This is why I took out this service for Legal protection and assistance, why do we always have to go this route, Help us, every month you take our money, but you don't deliver on your promise that you advertise.
Good day Neil,
Thanks for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay and Ms Stephanie Nagoor, Department Manager and Regional Manager responsible for our Motor Vehicle Specialist Department, have both contacted you regarding this complaint and that they have discussed this with him in full detail. Once again, we wish to apologise to you for the delays encountered in your matter and are taking steps to address this.
We confirm further that both managers have discussed this case with you and have provided you with progress report on its developments. Further that you will be informed of further developments as soon as same becomes available.
Should you however have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Pillay or Ms Nagoor on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Good day Neil,
Thanks for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay and Ms Stephanie Nagoor, Department Manager and Regional Manager responsible for our Motor Vehicle Specialist Department, have both contacted you regarding this complaint and that they have discussed this with him in full detail. Once again, we wish to apologise to you for the delays encountered in your matter and are taking steps to address this.
We confirm further that both managers have discussed this case with you and have provided you with progress report on its developments. Further that you will be informed of further developments as soon as same becomes available.
Should you however have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Ms Pillay or Ms Nagoor on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care