***** REPRESENTATION ON MY CLAIM

It's one thing to say you will do what's required so that a client is assisted, and then do the opposite of the requirement. I asked for a full refund and again am given a consultant that phones me before their shift ends so that they can be frustrated with me asking to be assisted for a service that am paying monthly . Am asking for an appeal on this matter because the regional manager said it will be resolved and assured me that I will speak to a professional caller who sounded like the last one but surprisingly had a different name. Can scorpion please assist .e with this small issue that the legal personnel is getting full pay from doing it . Why say there will be success on a claim and there isn't? Why say you will send terms and conditions relating to my claim and not send it ? Why say a letter of demand will be sent relating to my claim and it isn't? Or is my claim such a small fish to fry that my premium is paid so that I can get incompetence for service? I need my matter to be escalated because as small as this matter is it matters .