CR
Chandre R
1 reviews | Active since Jan 2016
12 Jan 2026, 16:10
Refund Not Received Despite Canceling Membership – Scorpio Legal
I signed up for a membership with Scorpio Legal (Membership Number: ***9) but decided to cancel within the same week. I was notified that my membership had been canceled and was told that I would receive a refund if I canceled within 30 days.
However, the deduction has still been made from my payslip. I have not used any of their services and have attempted to contact them multiple times via email and WhatsApp, but I have received no response.
I am requesting a full refund and a prompt response regarding this matter.
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Chandre R's updateReviewer Update
01 Feb 2026, 17:21Thank you for your response.
I received an email confirming that my policy was cancelled and that I should provide my banking details for the refund. I emailed my banking details as requested, however I received no response or acknowledgement.
I then phoned Member Administration to follow up. Unfortunately, the consultant I spoke to did not take my banking details and advised that she could not assist me further because my payment allegedly does not reflect on the system.
This is extremely disappointing, as the premium was paid and deducted from my payslip, and I have followed all instructions given to me. The level of service received has been very poor.
I am now still waiting for the promised refund and would appreciate confirmation of when this will be processed.
I received an email confirming that my policy was cancelled and that I should provide my banking details for the refund. I emailed my banking details as requested, however I received no response or acknowledgement.
I then phoned Member Administration to follow up. Unfortunately, the consultant I spoke to did not take my banking details and advised that she could not assist me further because my payment allegedly does not reflect on the system.
This is extremely disappointing, as the premium was paid and deducted from my payslip, and I have followed all instructions given to me. The level of service received has been very poor.
I am now still waiting for the promised refund and would appreciate confirmation of when this will be processed.
CR
Chandre R's update01 Feb 2026, 17:21
Reviewer Update
Thank you for your response.
I received an email confirming that my policy was cancelled and that I should provide my banking details for the refund. I emailed my banking details as requested, however I received no response or acknowledgement.
I then phoned Member Administration to follow up. Unfortunately, the consultant I spoke to did not take my banking details and advised that she could not assist me further because my payment allegedly does not reflect on the system.
This is extremely disappointing, as the premium was paid and deducted from my payslip, and I have followed all instructions given to me. The level of service received has been very poor.
I am now still waiting for the promised refund and would appreciate confirmation of when this will be processed.
I received an email confirming that my policy was cancelled and that I should provide my banking details for the refund. I emailed my banking details as requested, however I received no response or acknowledgement.
I then phoned Member Administration to follow up. Unfortunately, the consultant I spoke to did not take my banking details and advised that she could not assist me further because my payment allegedly does not reflect on the system.
This is extremely disappointing, as the premium was paid and deducted from my payslip, and I have followed all instructions given to me. The level of service received has been very poor.
I am now still waiting for the promised refund and would appreciate confirmation of when this will be processed.