Poorest Service From Scorpion Legal Protection

Very poor service experienced from Scorpion Legal Protection. I would strongly caution others before joining, as they are quick to deduct monthly fees, yet fail to provide assistance when a claim is lodged. In our experience, joining them has been a regrettable decision.

There is a consistent lack of communication and feedback. When assistance is required, responses are delayed or non-existent. We are frequently told that the person handling our case is unavailable and that a message will be passed on for a callback. However, days and even weeks pass without any response. On several occasions, calls are transferred, but we are left waiting indefinitely while listening to hold music, with no resolution.

Our case was initially logged in September 2025. We were assisted by Zizipho Vapi, but from September 2025 to January 2026, no meaningful progress was made despite our continuous follow-ups via calls and emails. We were later informed that she was on leave, and the case was handed over to Bathini Mbekelwa.

Bathini requested additional documentation from us and with the understanding that the matter would thereafter proceed to court. But after submitting all the requested documents, communication once again ceased. Repeated attempts to contact her yielded the same response that she was busy and would return our call which never happened.

As of 17 March 2026, our case remains unresolved. We attempted to escalate the matter to Ms Naido, who had previously offered assistance, only to be informed that she is no longer part of the relevant department and could not assist us. We were then assigned yet another representative, making it the third person to handle our case, further delaying progress.

Due to the ongoing lack of service, communication, and accountability, we have decided to escalate this matter and report Scorpion Legal Protection on HelloPeter.