TM
TMAN M
1 reviews | Active since Apr 2010
28 Aug 2019, 12:13
Poorest service
I phoned Scorpion seeking assistance after being dismissed from employement and my employer is giving me the run around paying my outstanding monies. Scorpion said on of their legal advisor will call me, 7 days down the line no one has phoned.
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Scorpion Legal Protection's replyOfficial
02 Sept 2019, 07:51Dear Samuel,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr. Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the miscommunication encountered in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Prudence Mahwayi, is dealing with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply02 Sept 2019, 07:51
Official
Dear Samuel,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr. Welile Nodada, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologize for the miscommunication encountered in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Prudence Mahwayi, is dealing with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal & Customer Care