Poor service/incompliant stuff

What a disappointing services i have received from scorpion. on the 7th of much i have launched a case with scorpion case No:*** so i was advised to the process that is gonna happened regarding my case which i was happy with and after that there sent me an an POA to fill and sign and send it back together with the copy of my ID which i did so since then i haven't being receiving any update regarding the matter till today i took it upon myself to call them so that i can get the update but i got a shock of my life by the respond i got my call was transfer to Mr Menzi Mbona as i was told that my case has been assigned to him but to my surprise the guy sounds so clueless with my case he started asking me things that where not related to my case he asked me" if did went to the court? and mind you my case didn't require me to go to the court and i asked him if he got my case number and he confirmed that he got it then i asked him why is he asking me things that are not relevant to my case then he hang up on me and i call again thinking maybe it a network issue then i was placed on hold for the whole 28mins been change from customers service to costumer service been told that the person who is assigned to my case is still on the call but i keep on waiting patiently so then boom just receive an sms saying "Dear Mr T Maleka, our telecom of even date refer.kindly note that i will arrange for another legal advisor to call you within the next week and assist you with your matter as am not prepared to continue dealing with your insult.Regards, M Mbona Scorpion Durban Legal" so that the respond i got regarding my case that i launched on the 7th of July 2021 since after i receive that sms i have received that sms no one is taking my calls i have been holding on the phone since since