1 reviews | Active since May 2016
Poor service received
<p>My car was bumped in November 2014. I took the matter to scorpion to assist me in early 2015. The ref is PN: ********** //CN" 218556//SL01/0146. Since that time I have been sent up and down, and I also have to phone or write a mail to inquire on the progress. It has taken now almost 3 years to resolve this small matter. What if it was a big case where life was lost or someone got crippled..... it will take forever. I don't really know what to do.....VERY FRASTRATING INDEED!!! I don't know what the progress is now, meaning for me to know I have to write a follow up mail. VERY FRASTRATING INDEED!!!</p>
Dear Mr Malebane,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department contacted you regarding this complaint and have both discussed it with you in full detail. Once again, we wish to apologise for delays encountered on your matter and are doing everything necessary to ensure that this matter is brought to finality.
As discussed, we confirm having contacted your attorney in this matter and have been advised that your original documents that were destined to court have finally been traced and found. The attorney is in the process of getting these documents to court so that they can obtain judgment on your matter. We will advise you of further developments in due course.
Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Ms Liz Nair or Richelle Ramlucken on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
General Manager – Legal and Customer Care
Dear Mr Malebane,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims Department contacted you regarding this complaint and have both discussed it with you in full detail. Once again, we wish to apologise for delays encountered on your matter and are doing everything necessary to ensure that this matter is brought to finality.
As discussed, we confirm having contacted your attorney in this matter and have been advised that your original documents that were destined to court have finally been traced and found. The attorney is in the process of getting these documents to court so that they can obtain judgment on your matter. We will advise you of further developments in due course.
Should you however have further queries regarding this matter or wish to clarify anything, kindly contact Ms Liz Nair or Richelle Ramlucken on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Adv. Mboneni Rathiyaya
General Manager – Legal and Customer Care