1 reviews | Active since Nov 2018
poor service no feed back
it is so sad to inform you people that i have been waiting now for almost two months for my case Number 913367, policy no. ********** ever since this incident happened i have been following you people with calls almost everyday no one calls me back or send me a messgage, to give me feed back on the case. i join scorpion becouse i read good tings that they do in helping people legaly on tv and on daily sun. its very said now that i need to be assisted legaly and no one is helping me at all from your call centre to your legal department but i am one of your clients. A person by the name of M.Taliwe contacted me on the 13Novemer 2018 instructing me to go to one of scorpion branches which i did. he then told me that the documents that i sent in october were short thats in November the 13th weeks after i sent the documents and i am the one who phone,email to follow up they doing absolutely nothing. a few weeks after i sent all the documets required and No one has contacted me stlll today, the money goes off every month hoping that i have lawyers. the lady that bumps my car have an insurance and she was on the wrong and admited,i have a case number but the insurance refuse to pay for my car hence i contacted the lawyers.
Thank you for bringing this complaint to our attention.
We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Motor Vehicle Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in providing you with feedback. We have taken steps to address this.
We have also noted several other issues you raised herein and are attending to address them with the staff members concerned.
We confirm having advised you that your matter is receiving our undivided attention and that it will be assessed for referral to an attorney should the Insurance not respond positively to the demand in the next 7 days.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you for bringing this complaint to our attention.
We confirm that Ms. Stephanie Nagoor, Regional Manager responsible for our Motor Vehicle Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in providing you with feedback. We have taken steps to address this.
We have also noted several other issues you raised herein and are attending to address them with the staff members concerned.
We confirm having advised you that your matter is receiving our undivided attention and that it will be assessed for referral to an attorney should the Insurance not respond positively to the demand in the next 7 days.
Should you wish to clarify anything regarding this matter kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care