Poor service, lack of urgency and incompetence in filling cases

Scorpion Legal Protection: *** *** Ref# wf_***7. I have open a case since February 2023, unfortunate this case has been going on with no positive outcome. Each time I tried to ask about how long would it take to get justice the keep telling me they cant give me a specific time period. The case having being going so slow. The only time the get something done is only when I called and complain. After that, nothing happens until the next time I called to complain. Unfortunately, I am not sure if I am going to get justice. I felt like I am getting ****med twice one from the actually case I opened and the second from Scorpion Legal Protection. The reality is that they also mishandled my case. My case involves a *****ulent transaction and a social dispute with a lady called Kirsten Denny in Manor Gardens, Durban. The lady who was handling my case initial at Scorpion Legal Protection told me that the case I am opening is only a social dispute. I disagreed with her and I told her because there was a *****ulent transaction involved also made the case a ******** case. I wanted to filed for both a ******** case and a social dispute, but she insisted it is only a social dispute case. I let that slide. Eventually after several months of waiting with no success, the outsourced a lawyer with another firm to handle my case again. After consulting with her, she told me that they should have file for a ******** case as well. I was disappointed because a lot of time as elapsed. As of today 20 September 2023. No sufficient progress had been made towards my case. Kirsten Denny has not be contacted yet and the complete refund and damages has not been collected yet. I am really disappointed with Scorpion Legal Protection for their poor services, incompetence, and lack or urgency towards handling my case. I hope they get this matter resolved by the end of the month. Otherwise I will escalate this matter to the next level. I am completely tired of waiting and tolerating their poor services.