POOR SERVICE - LACK OF INTEREST IN CUSTOMER QUERY

WE ESCALATED OUR CONCERN TO SCOPRPION LEGAL SOM TIME AGO .APPARENTLY FEDHELATH HAD DUOED US INTO SIGNINMG UP FOR MEDICAL AID PLAN FOR R3400 AND WHEN HE TIME ARRIVED THEY TRIED REPEATEDLY TO DEBIT MY ACCOU NT FOR R6450 INSTEAD .WHEN I QIUERRIED THIS WITH FEDHEALTH THEY DENIED THIS AT FIRST .HOWEVER WHEN I SENT THEM EMAIL SHOWING PLAN DETAILS AND PRICE QI=OUTED , THEY ADNITTED IT COULD HAVE BEN A GREAT ERROR ON THIER SIDE , HOWEVER THEY STILL DENIES ANY RECORD OF CALLS BETWEEN ME AND THIER CONSULTANT <br> <br> I ESCALATED THE CONCERN TO LEGAL SCORPION WHO SAT ON IT AND FORWARDED IT THE SO CALLED INSURANCE DEPARTMENT .I RECEIVE CALL LATER FROM ELIZABETH WHO STATES SHE HAS NO FILE ON THIS CASE .I FORWARD EMAIL TO HER WITH CONTENTS.THREE DAYS LATE I FOLLOW UPO WITH HER AND SHE SAYS SHE HAD NOT RECEIVED DETAILS OR MY EMAIL .AFTER CHECKING INBOX SHE FINALLY FINDS IT AND STATES SHE COULD HAVE OVERLOOKED IT AS SHE IS BUSY ON ANOTHER PROJECT .OK I LET HER VEIW CONTENTS AND TODAY SHE COMES BACK TO ME SAYING NOTHING COUKLD BE DONE <br> <br> I STILL FEEL SHE DOES NOT UNDERSTND MY CONCERN AND REQUESTS NOW TO SPEAK TO MANAGER IRO THIS CONCERN <br> <br> I DONT BELIEVE THIS !!<br> <br> I AM NOW AWIATING CALL <br> <br> BAD!!