Poor service from Scorpion legal protection

I opened up a case with Scorpion legal protection on the 27 February 2024 on the 08 th March they requested for vehicles documents to be sent to them. I sent them on the 11 March. I was allocated a consultant t9 assist. Afterwards nothing from Scorpion. On the 19 March i requested for feedback, still nothing. Till i had to call them myself on the 25 March 2024. I spoke to the consultant that was allocated to me, she still did not even touch my case. She asked that we call them immediately with me on the line. The company i laid a complaint about picked up the call but refused to speak to her and i was also on the line. She was just there listening to the conversation, till it ended with no solution. She never bothered to call and find out if my issue was sorted, or the outcome of my case. She did absolutely nothing since i laid a complaint in February. She waited for me to call on the 25 March and then only made the very 1st call to the company i referred to Scorpion. She didn't bother at all. So why am i paying for my Scorpion lawyers every month if they cant even attempt to work on my case/complaint. Not a single call was made to the company i complained about, it means i cant rely on them.

I am very disappointed and their consultant seemed to not be even bothered or atleast blame it on the work load. No follow up call, nothing till today, it's April nothing from scorpion. I might as well not have a legal protection. It's pointless to waste my money every month. What am i paying for?