MG
Mervin G
1 reviews | Active since Dec 2020
13 Dec 2023, 17:28
Poor service from Scorpion
I have been with Scorpion legal for a while and have no issues in the past, but recently I have been battling just to get a hold of them. Its not the first time I have difficulty in trying to get a hold of the person handling my case. Its more than 3 week now that I have been calling in, emailing, WhatsApp and even sent a message on Facebook to be called back. But I just get automated messaged that someone will call back. Im still waiting. What bothers me is if it's so difficult to get a hold of one's case worker, what confidence do I have that my case will be handled in the manner that it should. If returning a phone call is such a task, what effort is going to be put into my case to make sure that I get the best representation. All I want is feedback on my case, is it being worked on, what's the status, what can I do from my side to assist, but I get nothing. I don't even know if my case is still open. Complaining on Hellopeter is probably my only chance of getting someone to acknowledge my messages and get in contact with me,
Helpful (0)
Replies (4)0
Replies (4)
Scorpion Legal Protection's replyOfficial
13 Dec 2023, 17:38Dear Sir/Madam
Thank you for contacting us. We have noted your complaint and apologies for the break in service.
Our dedicated contact person will contact you within 24 working hours.
Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on ***
We sincerely appreciate your feedback.
Best Regards
Customer Care Department
Scorpion Legal Protection's reply13 Dec 2023, 17:38
Official
Dear Sir/Madam
Thank you for contacting us. We have noted your complaint and apologies for the break in service.
Our dedicated contact person will contact you within 24 working hours.
Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on ***
We sincerely appreciate your feedback.
Best Regards
Customer Care Department
Scorpion Legal Protection's replyOfficial
14 Dec 2023, 07:56Dear Sir/Madam
Thank you for contacting us. We have noted your complaint and apologies for the break in service.
Our dedicated contact person will contact you within 24 working hours.
Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on ***
We sincerely appreciate your feedback.
Best Regards
Customer Care Department
Scorpion Legal Protection's reply14 Dec 2023, 07:56
Official
Dear Sir/Madam
Thank you for contacting us. We have noted your complaint and apologies for the break in service.
Our dedicated contact person will contact you within 24 working hours.
Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on ***
We sincerely appreciate your feedback.
Best Regards
Customer Care Department
MG
Mervin G's updateReviewer Update
19 Apr 2024, 01:00Since my complaint almost 5 months ago, noting has been done or changed with scorpion. I am still having issues getting feedback on my case or getting someone to contact me and someone who cares enough to make sure my case gets the attention it deserves.
I think Scorpion should spend less time and money on "falsely" marketing their brand, because nothing they say or promise in the ads actually happens, their customer service is appalling. And non-existent, instead use that money to get more resources to attend not matters.
Being a "legal: business one would expect them to deliver outstanding service to their customers, but it seems once you are a member the only thing you can be sure of is them taking their premiums but deliver absolutely nothing for the money they take.
I think Scorpion should spend less time and money on "falsely" marketing their brand, because nothing they say or promise in the ads actually happens, their customer service is appalling. And non-existent, instead use that money to get more resources to attend not matters.
Being a "legal: business one would expect them to deliver outstanding service to their customers, but it seems once you are a member the only thing you can be sure of is them taking their premiums but deliver absolutely nothing for the money they take.
MG
Mervin G's update19 Apr 2024, 01:00
Reviewer Update
Since my complaint almost 5 months ago, noting has been done or changed with scorpion. I am still having issues getting feedback on my case or getting someone to contact me and someone who cares enough to make sure my case gets the attention it deserves.
I think Scorpion should spend less time and money on "falsely" marketing their brand, because nothing they say or promise in the ads actually happens, their customer service is appalling. And non-existent, instead use that money to get more resources to attend not matters.
Being a "legal: business one would expect them to deliver outstanding service to their customers, but it seems once you are a member the only thing you can be sure of is them taking their premiums but deliver absolutely nothing for the money they take.
I think Scorpion should spend less time and money on "falsely" marketing their brand, because nothing they say or promise in the ads actually happens, their customer service is appalling. And non-existent, instead use that money to get more resources to attend not matters.
Being a "legal: business one would expect them to deliver outstanding service to their customers, but it seems once you are a member the only thing you can be sure of is them taking their premiums but deliver absolutely nothing for the money they take.
MG
How does Scorpion justify the above. I've tried every possible way to contact them, but no one gets back to me.
Read below Scorpions promise and justify what happened in my case, not just once but still ongoing,
Mervin G's updateReviewer Update
19 Apr 2024, 01:16Scorpions promise to customers :
Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
A reminder to Scorpion, this is your promise to every customer of yours.
What happened in my instance, almost 6 months and i don't have a clue as to what is happening on my case.
Do you call the below excelelnt service :
What happened in my instance, almost 6 months and i don't have a clue as to what is happening on my case.
Do you call the below excelelnt service :
- Me calling ajnd sending numerous emails for someone to call me back regarding my case and my correspondence is ignored.'
- Not knowing if my case is being worked on or forgotten.
- Being told a letter of demand will be sent and turnaround time for feedback is 14 days and if the settlement is rejected the matter will be escalated. 4 months later and nothing, absolutely no update on what is happening.
How does Scorpion justify the above. I've tried every possible way to contact them, but no one gets back to me.
Read below Scorpions promise and justify what happened in my case, not just once but still ongoing,
WE AIM TO:
- Provide accurate information and maintain transparency at all times.
- Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
- Listen to our members’ needs, understand what is important to them, and take the appropriate action.
- Ensure all our documentation and information is clear, and provided in plain and understandable language.
- Aim to avoid a conflict of interest from arising, if a conflict arises it will be disclosed to our customers.
- Take decisions only upon determining the impact it has on our members.
- Train our staff on TCF to ensure that our customers are treated fairly and monitor service provided to customers regularly to ensure that the TCF framework is embedded in our culture.
MG
Mervin G's update19 Apr 2024, 01:16
Reviewer Update
Scorpions promise to customers :
Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
A reminder to Scorpion, this is your promise to every customer of yours.
What happened in my instance, almost 6 months and i don't have a clue as to what is happening on my case.
Do you call the below excelelnt service :
What happened in my instance, almost 6 months and i don't have a clue as to what is happening on my case.
Do you call the below excelelnt service :
- Me calling ajnd sending numerous emails for someone to call me back regarding my case and my correspondence is ignored.'
- Not knowing if my case is being worked on or forgotten.
- Being told a letter of demand will be sent and turnaround time for feedback is 14 days and if the settlement is rejected the matter will be escalated. 4 months later and nothing, absolutely no update on what is happening.
How does Scorpion justify the above. I've tried every possible way to contact them, but no one gets back to me.
Read below Scorpions promise and justify what happened in my case, not just once but still ongoing,
WE AIM TO:
- Provide accurate information and maintain transparency at all times.
- Provide our customers with excellent service supported by quality and choice, specifically we are committed to providing the highest standard of customer service by acting in the best interests of our members; and utilising the necessary diligence, skill and expertise to deliver an accurate and efficient service.
- Listen to our members’ needs, understand what is important to them, and take the appropriate action.
- Ensure all our documentation and information is clear, and provided in plain and understandable language.
- Aim to avoid a conflict of interest from arising, if a conflict arises it will be disclosed to our customers.
- Take decisions only upon determining the impact it has on our members.
- Train our staff on TCF to ensure that our customers are treated fairly and monitor service provided to customers regularly to ensure that the TCF framework is embedded in our culture.