1 reviews | Active since Feb 2012
Poor service delivery
I'm very disappointed yet again with the level of service one always receive from scorpion. Your so called specialist do not care about us as clients at all. They do not keep contact, no feedback on cases nothing. We as clients need to be calling you guys looking for feedback and instead of getting anything you will always be hearing the same excuse "Im busy with another client now and will call you back by end of business day" but that never happens.
I have been waiting for feedback\ update from N Govindsamy over a month now and Im still waiting. Im struggling to understand how you people handle your cases. How can one be busy for a case for that long and fail to provide and update to the client. This is disappointing in all levels.
Thank you for bringing this complaint to our attention.
We confirm that Ms. Maleshnee Pillay of our Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. We wish to once again apologise to you for the delayed response and lack of feedback on your matter by our Legal Consultant. We have addressed this with the consultant concerned to ensure that it does not happen again or to any of our other customers.
We confirm that Maleshnee has discussed your case with you as well as the process that is being followed to resolve it. As advised, your matter is receiving our utmost attention and further feedback will be provided in due course.
Should you wish to clarify anything regarding this we kindly advise you to contact Maleshnee on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Thank you for bringing this complaint to our attention.
We confirm that Ms. Maleshnee Pillay of our Specialist Department, has contacted you regarding this complaint and that she has discussed it with you in full detail. We wish to once again apologise to you for the delayed response and lack of feedback on your matter by our Legal Consultant. We have addressed this with the consultant concerned to ensure that it does not happen again or to any of our other customers.
We confirm that Maleshnee has discussed your case with you as well as the process that is being followed to resolve it. As advised, your matter is receiving our utmost attention and further feedback will be provided in due course.
Should you wish to clarify anything regarding this we kindly advise you to contact Maleshnee on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care