Poor Service

Item: Scorpion Legal Protection
Rating: 1
Author: Siphiwe M

My consultantion was on th 25th of March and until today I have not received any communication from them and I have made number of attempts to check what is happening with my case and I don't get any answers, the only thing I'm told is Gomolemo will call you back and still nothing happens

Helpful (0)

Replies (1)

Scorpion Legal Protection's replyOfficial

14 Apr 2022, 09:22

Dear Siphiwe

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that Ms Tebatjo Raphahlelo the regional Manager responsible for our Germiston branch , has contacted you regarding this complaint and that he has discussed it with you in full detail.

Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.

We trust this is in order and will let us know should you require further assistance or clarity through Ms Tebatjo Raphahlelo on ***and/or Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.

Thank you kindly,

Nthabiseng Phetla

Customer Care Officer

Scorpion Legal Protection's reply14 Apr 2022, 09:22

Official

Dear Siphiwe

We acknowledge receipt of your complaint on this platform for which we thank you.

We confirm that Ms Tebatjo Raphahlelo the regional Manager responsible for our Germiston branch , has contacted you regarding this complaint and that he has discussed it with you in full detail.

Once again, we wish to apologize for the delay encountered in attending to your matter and have taken necessary steps to ensure this is corrected.

Thank you kindly,

Nthabiseng Phetla

Customer Care Officer