Poor service by scorpion death claim dept.

I'm really disappointed by the poor service received from scorpion funeral claims department. I emailed the death claim form together with the required documents on the 16 May 20. I waited for the payment until the 25th May. I phoned in the morning the lady I spoke to promised to check my documents and get back to me. She never bothered to call me. I then sent an email complaining about their service. They then called me. They looked for my email which shows that they never bothered to check the claim. They eventually found it and the lady named Annah promised to call me the next day that is Tuesday 26 May 20 but she didn't do as promised. I then received a message that they are looking at my claim and I should send an affidavit. Up until this day no call and no payment.