Poor Service as always

Totally disappointing service. They don't tell you when they taking your money they have amateur's fighting your case. I asked for the best cover but now they refusing to fight the case saying i have used my full limit. I have 1 case open since last year so I would like to know what my yearly limit is. I thought the case was clear cut but apparently not. I cannot see for what we need an engineer when the first installation was not done properly. The same contractor came out and did it correctly the second time, so clearly it was poor installation the first time resulting in 2 glass panels cracking when the motor came crashing down. All they did differently was put more *****s. Scorpion cannot even fight a simple case like this. Want to charge us for the engineers report even though we got quotes from other garage door installors confirming the reason for the motor coming down was poor installation.