Poor service
<p>I have scorpion legal protection and it was money paid in vain ...when I needed them to resolve a problem I had with dstv ,first impreimpression was that their staff was rude and had no customer s****s at all .</p> <p>Then I case was handed over to a legal advisor who still has not resolved the case and I have called her back to find out what's going on in regards of my case ...she was not available...left my contact details with the reception for her to call me back ...waited about a week and called again ...its been three weeks now Ive had no feed back and I'm still paying for a product that I have no pleasure of using...why pay then ?,,,</p>
Dear Andries,
Thank you for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay, our Contracts Specialist Department Manager, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for our staff’s failure to return your calls when you needed us to. We are taking steps to correct this.
We confirm also having advised you that our Legal Advisor has attended to your matter and have received confirmation from Dstv that your Explora account has been cancelled as per your request. We are assessing and working at claiming refund and will provide you with feedback in due course.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Maleshnee Pillay or Stephanie Nagoor on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Andries,
Thank you for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay, our Contracts Specialist Department Manager, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for our staff’s failure to return your calls when you needed us to. We are taking steps to correct this.
We confirm also having advised you that our Legal Advisor has attended to your matter and have received confirmation from Dstv that your Explora account has been cancelled as per your request. We are assessing and working at claiming refund and will provide you with feedback in due course.
Should you have further queries regarding this matter or wish to clarify anything, kindly contact Ms Maleshnee Pillay or Stephanie Nagoor on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Kind regards
Kind regards