1 reviews | Active since Nov 2011
Poor service
<p>I am not happy with the service i am receiving from Scorpion.</p> <p>My name is Lorraine Mukuna ,I have an ongoing case from March 2017 and the case has not been resolved, on top of that i have to spend my airtime calling scorpion to follow up on the case. my husband send the emails and dont get reply</p> <p> I am starting to think that im wasting my money by paying scorpion monthly fees cause they are just useless </p>
Dear Lorraine,
Thank you for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay and Stephanie Nagoor of our Contracts Specialist Department have both contacted you regarding this complaint and have discussed this with you in full detail. Once again, we wish to apologise for the miscommunication and lack of prompt feedback in your matter and are taking steps to address this.
We confirm having advised you that your matter has been assessed for referral to an attorney and only await your submission of proof of relations to the policyholder upon receipt of which this matter will receive prompt further attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Stephanie Nagoor or Maleshnee Pillay on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Lorraine,
Thank you for bringing this complaint to our attention.
We confirm that Ms Maleshnee Pillay and Stephanie Nagoor of our Contracts Specialist Department have both contacted you regarding this complaint and have discussed this with you in full detail. Once again, we wish to apologise for the miscommunication and lack of prompt feedback in your matter and are taking steps to address this.
We confirm having advised you that your matter has been assessed for referral to an attorney and only await your submission of proof of relations to the policyholder upon receipt of which this matter will receive prompt further attention.
Should you have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Stephanie Nagoor or Maleshnee Pillay on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care