Poor service

Item: Scorpion Legal Protection
Rating: 1
Author: Phephile M

We are in desperate need of feedback and payout of my late dads funeral plan,it was approved on Friday already and we’ve called them twice already explaining that we need the funds to finalize the funeral arrangements,the funeral is in Limpopo on Wednesday and we have to transport my dad from one province to the other and also leave for the burial and now we are stuck because we still waiting for payout of which is supposed to be done within 48 hours,can we please get assistance

Helpful (0)

Replies (1)

Scorpion Legal Protection's replyOfficial

11 May 2020, 15:29

Dear Phephile

We acknowledge receipt of your review registered on this platform for which we thank you.

We take our customers' concerns very seriously and have thus escalated same to our Funeral claims regional manager Ms Jane Modise , who should make contact with you within the next 24 hours.

We trust you'll find this in order and will let us know, through our Customer Care Department at **********, should you require further assistance or clarity on anything.

Thank you kindly

Nthabiseng Phetla

Customer care officer

Scorpion Legal Protection's reply11 May 2020, 15:29

Official

Dear Phephile

We acknowledge receipt of your review registered on this platform for which we thank you.

We take our customers' concerns very seriously and have thus escalated same to our Funeral claims regional manager Ms Jane Modise , who should make contact with you within the next 24 hours.