ED
EDINGTON D
1 reviews | Active since Nov 2013
31 May 2019, 15:02
Poor Service
For the first time in more than 6yrs i have been a member of scorpion i have never requested assistance. I called them on Monday(27/05/2019) to assist with an urgent issue and up to now(31/05/2019) i haven't received any feedback. I called them twice already to follow up and as it stands nothing have been done. These is really poor service from Scorpion, i guess its time to move one
Helpful (0)
Replies (2)0
Replies (2)
Scorpion Legal Protection's replyOfficial
04 Jun 2019, 21:12Dear Edington,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Acting Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in resolving your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department has attended to your matter and have resolved it to your satisfaction.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Acting Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in resolving your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department has attended to your matter and have resolved it to your satisfaction.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
Scorpion Legal Protection's reply04 Jun 2019, 21:12
Official
Dear Edington,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Acting Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in resolving your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department has attended to your matter and have resolved it to your satisfaction.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Mr Welile Nodada, Acting Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed it with you in full detail. Once again, we wish to apologise to you for the delays encountered in resolving your matter and have taken steps to ensure this is corrected.
We confirm that our Legal Department has attended to your matter and have resolved it to your satisfaction.
We trust this is in order and will let us know, through Mr Nodada, should you require further assistance or clarity on this or any other matter. Mr Nodada can be contacted on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
ED
EDINGTON D's updateReviewer Update
05 Jun 2019, 13:16Thank you
ED
EDINGTON D's update05 Jun 2019, 13:16
Reviewer Update
Thank you