POOR PATHETIC SERVICE

I submitted all needed documents for my case in December. I have been told someone will call me back up until now. Yesterday I decided to do a follow up and was told Ralph Mkhari is the person dealing with my case and he will call me back. He never called me back. Today again I called the Call Center and was given this number *** which doesn't even go through. I don't know why I must be the one calling you everyday for a follow up, when i'm paying you every month. This is not the first time you guys are doing this when I have a case. The last one I ended up resolving it myself and you called me after 3 months. You about to loose me as a client very soon, can't stand paying for your pathetic service.