SL
Sello L
1 reviews | Active since Oct 2018
03 Dec 2019, 13:35
Poor Legal Service from Scorpion
Hello
Poor service i got from legal department, especially Durban branch, i have joine the scorpion and i haven't received my membership card and they telling me that they have sent the card but no they didn't, as for legal department worse in a way that i wouldn't recommend anyone to use it as they not helping but waist your time
They told me i had a strong case after 8-10 months, i found out that they were not doing anything and i was paying my subscription with them, the person who was dealing with my case was on leave since they assigned her to me
Bad service ever in my life
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Scorpion Legal Protection's replyOfficial
05 Dec 2019, 11:50Dear Mr Letsike,
Thank you for bringing this complaint to our attention.
Thank you for bringing this complaint to our attention.
We confirm that Ms Stephanie Nagoor,Regional Manager responsible for our Specialist motor vehicle department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologize for the miscommunication encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
As discussed with Stephanie, we confirm having advised you that your matter is receiving our undivided attention and that you will be assisted with reporting the matter to the NCC.
We trust this is in order and will let us know through Ms Stephanie Nagoor on *** should you require further assistance or clarity on this or any other matter. Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Kind Regards,
Faith Mpungose
Customer Care Manager
Kind Regards,
Faith Mpungose
Customer Care Manager
Scorpion Legal Protection's reply05 Dec 2019, 11:50
Official
Dear Mr Letsike,
Thank you for bringing this complaint to our attention.
Thank you for bringing this complaint to our attention.
We confirm that Ms Stephanie Nagoor,Regional Manager responsible for our Specialist motor vehicle department, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologize for the miscommunication encountered in attending to your matter and have taken necessary steps to ensure this is corrected.
As discussed with Stephanie, we confirm having advised you that your matter is receiving our undivided attention and that you will be assisted with reporting the matter to the NCC.
We trust this is in order and will let us know through Ms Stephanie Nagoor on *** should you require further assistance or clarity on this or any other matter. Our Customer Care Department can also be contacted on ***where our staff will gladly assist you.
Kind Regards,
Faith Mpungose
Customer Care Manager
Kind Regards,
Faith Mpungose
Customer Care Manager