Poor & Frustrating Service

I have been calling since the 09/09/2020 and still awaiting for assistance. Spoke to a manager on the 30 September 2020 who promised to have A Padayachee to call me back and I still await the response. Spoke to N Mkoena on the 08/10/2020 who promised to lodge a complaint. Today13/10/2020 spoke to Kingsley who verified that no complaint was lodged as yet but confirmed that email was sent to the relevant Manager. He has lodged a complaint only today Ref 84428

It has been one entire month and I cannot get assistance. I pay my premium on time for the peace of mind of having this service availed to me in the time of need. At this rate, I will probably be in deep trouble by the time any assistance reaches me. I can surely produce a call list to show the amount of times I have called the Durban Office on ***/ & the *** and most often get unanswered.

It has been the most disappointing and frustrating experience. I required document to be read and response on urgently.