dD
deborah D
1 reviews | Active since Jan 2013
03 Jul 2019, 22:26
Poor feedback
i have lodged a complaint almost a month ago with scorpion legal and they have not sent any feedback regarding my case..ive called numerous times an just get transferred from one operator to the next..they cannot portray that they will fight for u when the cannot even respond to ur needs
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Scorpion Legal Protection's replyOfficial
04 Jul 2019, 07:49Dear Abigail,
We acknowledge receipt of your complaint raised on this platform for which we thank you.
We have escalated this complaint to a Senior Manager responsible for our Durban Contact Centre, Ms. Stephani Nagoor, who will make contact with you in the next 24 hours to resolve.
Kindly let us know through our Customer Care Department on ***or e-mail on *** should you have further queries or concerns regarding this. Alternatively, you may contact Stephanie on ***.
Thank you kindly, Adv. Mboneni Rathiyaya Executive Officer: Legal & Customer Care
We acknowledge receipt of your complaint raised on this platform for which we thank you.
We have escalated this complaint to a Senior Manager responsible for our Durban Contact Centre, Ms. Stephani Nagoor, who will make contact with you in the next 24 hours to resolve.
Kindly let us know through our Customer Care Department on ***or e-mail on *** should you have further queries or concerns regarding this. Alternatively, you may contact Stephanie on ***.
Thank you kindly, Adv. Mboneni Rathiyaya Executive Officer: Legal & Customer Care
Scorpion Legal Protection's reply04 Jul 2019, 07:49
Official
Dear Abigail,
We acknowledge receipt of your complaint raised on this platform for which we thank you.
We have escalated this complaint to a Senior Manager responsible for our Durban Contact Centre, Ms. Stephani Nagoor, who will make contact with you in the next 24 hours to resolve.
Kindly let us know through our Customer Care Department on ***or e-mail on *** should you have further queries or concerns regarding this. Alternatively, you may contact Stephanie on ***.
Thank you kindly, Adv. Mboneni Rathiyaya Executive Officer: Legal & Customer Care
We acknowledge receipt of your complaint raised on this platform for which we thank you.
We have escalated this complaint to a Senior Manager responsible for our Durban Contact Centre, Ms. Stephani Nagoor, who will make contact with you in the next 24 hours to resolve.
Kindly let us know through our Customer Care Department on ***or e-mail on *** should you have further queries or concerns regarding this. Alternatively, you may contact Stephanie on ***.
Thank you kindly, Adv. Mboneni Rathiyaya Executive Officer: Legal & Customer Care