1 reviews | Active since Sept 2015
Poor communication about pending case
<p>greetings</p> <p> </p> <p>I came to seek assistance on a ********** policy at the Pretoria Branch on 6th September, i was assisted by itumeleng mametse,i was given reference number: 693325 i comp**** with all requirements as soon as i could, the problem is that i have not received any feedback from scorpion regarding my case. i have called the branch countless times.</p> <p>The other week i was told that this advisor was on leave, so i waited,and i was promised that someone else will update me,but no one ever called back. Always when i call, i leave my name and number and they promise to call me back but it never happens.</p> <p>I am not a difficult client, i came to scorpion looking for help and i was promised help, they didn't even indicate average turnover time for the case so that i can relax.</p> <p> </p> <p>This ********** policy still debited me this month, and its a significant amount of money.</p> <p> </p> <p> </p>
Hello Simon,
Thank you for bringing this complaint to our attention.
We confirm that Mr David Mmole of our Pretoria office as well as Edwin Mukhomi, our Legal Regional Manager, have both contacted you regarding this complaint and that same has been fully discussed with you. Once again, we wish to extend our apologies for the delays encountered in processing your matter herein and have taken steps to correct this.
We confirm further that your matter has been referred to our Insurance Specialist Department where our dedicated Insurance Specialist staff are assessing it for further attention. Further that Amanda Koopman, Manager in our Insurance Specialist Department, has been in contact with you regarding this matter and awaits your further documentation as discussed.
Should you have any further queries regarding this matter, kindly do not hesitate to contact Amanda Koopman on *** or our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care
Hello Simon,
Thank you for bringing this complaint to our attention.
We confirm that Mr David Mmole of our Pretoria office as well as Edwin Mukhomi, our Legal Regional Manager, have both contacted you regarding this complaint and that same has been fully discussed with you. Once again, we wish to extend our apologies for the delays encountered in processing your matter herein and have taken steps to correct this.
We confirm further that your matter has been referred to our Insurance Specialist Department where our dedicated Insurance Specialist staff are assessing it for further attention. Further that Amanda Koopman, Manager in our Insurance Specialist Department, has been in contact with you regarding this matter and awaits your further documentation as discussed.
Should you have any further queries regarding this matter, kindly do not hesitate to contact Amanda Koopman on *** or our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care
Thank you for looking into this matter, and resolving it. Much appreciated.
Thank you for looking into this matter, and resolving it. Much appreciated.
Hello Simon,
Thank you for the feedback.
We are glad to hear that Scorpion Legal Protection has assisted you with your matter and that you are happy with the outcome.
We are grateful for this encouraging feedback.
Kind regards,
Faith Mpungose
Customer Care Manager
Hello Simon,
Thank you for the feedback.
We are glad to hear that Scorpion Legal Protection has assisted you with your matter and that you are happy with the outcome.
We are grateful for this encouraging feedback.
Kind regards,
Faith Mpungose
Customer Care Manager