Poor and inefficient service with misleading tendencies.

I was referred to scorpion by a friend when I was having a legal issue with my insurance. At the time I had contact with one of their regional manager and explained my sutuation and asked whether they can help. The answer was a big yes and she eefered me to their contact centre. I spoke to the boarding consultant and she advise me to take the highest premium and confirmed that they can assist me with my issue. She promised to send me my card and policy documents by post which I'm still waiting for. She advise me to contact the call centre to lodge my case of high I did the same day. I was made to explain and requested to send a written xplanation with supporting documents and I did. After long wait I had to follow up to find out who the matter is allocated to. Through up and down I realized my matter was allocated to Marcelino in caoe town but Im Johanesburg resident. It didn't matter much for as I was positive I would get help. Through various follow ups with the guy only to find out he doesn't have my scanned supporting documents and I had to resent. He confirmed receipt and I had to wait for him to contact me. No contact weeks and had to follow up. I was advised he only take calls at 14h00 and I led message for him to call me back. No call. This happen for a while until I had to go back to the regional manager who help me to get contact again with him. We saved the mattr and he advised me to resent POA and I did. My matter was then with an Ombudsman so I was doing follow-up to both my legal guy and the Ombudsman with struggles to get any progress. On one of the days I managed to get Marcelino He said we must wait for the ombuds to.make the determination and they will take from there which I did though it was also so frustrating to be in no. Eventually the determination came after I had to force for it from the ombudsman. The Ombudsman didn't investigate my complaint instead they decided to close it as I was bothering them. When I tried Marcelino he said he will look at it and advise. I was given time frame by the ombudsman to reply . I called him at no avail until I escalate to his Manger Monica. She had to do an urgent reply to the ombuds as it as going to be late. After that I never had any other contact with Marcrloino as I had to wait for final determination from the ombuds. I it it and advise the scorpion through their contact centre and copying Marcelino. Again no reply. I sent emails for follow up and escalation to Amanda no reply. I then once again had to escalate them to the origin manager I was refered by. Monica contacted me and vise me that Marcelino is on leave how can she help me. That was a turn off and I started explaining my sutuation.She promised to have a look a and call me back. After follow ups I managed to get hold of her again and She immediately started rejecting any help stating that theycant assist as my policy was after the fact. I then raised all the promises and enquiries I did but it was in vain. To conclude a very under comfortable call I had with her I requested her to send me the policy as I do not have and investigate the conversations I had with the sale person I took the policy with and Marcelino. She said she will wuth emotions very obvious over the fone. After some hour she comeback and said she verified and I was wrong and no one had promised me to be assisted. I was disturbed to be called a **** and it was confusing why I would make those assertions if was not from them. And I broadly enquired from each and every of them when I contacted them. I still believe there was no verification she did but they were just throwing me out to the cold as long as their business continues to mislead people. In a nutshell I lost my vehicle to the insurance and scorpion failed to carry their promise when it mattered. I'm still waiting for the written letter from Monica till today as I was going to take the issue up with relevant bodies. That is my sad story about Scorpio legal.