RI
Reinhard I
1 reviews | Active since Mar 2009
01 Dec 2015, 17:25
Please just answer your phone
It is so difficult making use of this device I pay every month. Is it easier with Legal Wide then I'll switch over just like that. I mean yo you phone and then you get transferred. While transferred the phone goes dead. Every time. Today I finally got hold of someone and he assures me he send me a text with the details that was this morning it's now 17:23. It's never been easy with Scorpion Legal since I took out this policy and I am startingt to think this is not worth it
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Scorpion Legal Protection's replyOfficial
08 Dec 2015, 09:36Hello Ray316,
Thanks you for reporting your difficulties.
A automatic disconnection on the phone system is a big concern for us. Our technical staff have been tasked to test our telephone system to determine if a fault in the system exist.
Regarding the text message that you did not receive - Our system indicates that we did send you a text message as requested on the 4th of December 2015 at 14h15. We have a delivery note confirming this. We can not find a fault on our side.
Notwithstanding the communication problems we have now discussed your matter with you and Darius Molobi have updated you on the process going forward. Please feel free to call him if you experience any more difficulties.
Thank you for raising the issues.
Rob Smith
Thanks you for reporting your difficulties.
A automatic disconnection on the phone system is a big concern for us. Our technical staff have been tasked to test our telephone system to determine if a fault in the system exist.
Regarding the text message that you did not receive - Our system indicates that we did send you a text message as requested on the 4th of December 2015 at 14h15. We have a delivery note confirming this. We can not find a fault on our side.
Notwithstanding the communication problems we have now discussed your matter with you and Darius Molobi have updated you on the process going forward. Please feel free to call him if you experience any more difficulties.
Thank you for raising the issues.
Rob Smith
Scorpion Legal Protection's reply08 Dec 2015, 09:36
Official
Hello Ray316,
Thanks you for reporting your difficulties.
A automatic disconnection on the phone system is a big concern for us. Our technical staff have been tasked to test our telephone system to determine if a fault in the system exist.
Regarding the text message that you did not receive - Our system indicates that we did send you a text message as requested on the 4th of December 2015 at 14h15. We have a delivery note confirming this. We can not find a fault on our side.
Notwithstanding the communication problems we have now discussed your matter with you and Darius Molobi have updated you on the process going forward. Please feel free to call him if you experience any more difficulties.
Thank you for raising the issues.
Rob Smith
Thanks you for reporting your difficulties.
A automatic disconnection on the phone system is a big concern for us. Our technical staff have been tasked to test our telephone system to determine if a fault in the system exist.
Regarding the text message that you did not receive - Our system indicates that we did send you a text message as requested on the 4th of December 2015 at 14h15. We have a delivery note confirming this. We can not find a fault on our side.
Notwithstanding the communication problems we have now discussed your matter with you and Darius Molobi have updated you on the process going forward. Please feel free to call him if you experience any more difficulties.
Thank you for raising the issues.
Rob Smith